1. Introduction

Welcome to Trace Intel (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy of our users, clients, and visitors to our website (www.traceintel.com) and ensuring compliance with applicable U.S. and international data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global privacy regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding that information.

By using our website, services, or engaging with us in any way, you agree to the collection, processing, and use of your personal data as outlined in this policy.

2. Information We Collect

We collect various types of data to provide our training, investigative support, and intelligence solutions effectively. The data we collect includes:

A. Information You Provide Directly

• Contact Details – Name, email address, phone number, job title, and organization.

• Account Information – Username, password, and other credentials if you create an account.

• Communication Data – Messages or inquiries sent via our website, social media, or email.

• Billing Information – If you purchase services, we collect billing details, such as payment method and transaction records.

B. Information We Collect Automatically

• Usage Data – IP address, browser type, device type, operating system, and pages visited.

• Cookies & Tracking Technologies – We use cookies, pixels, and tracking tools to enhance user experience and website functionality.

C. Information from Third-Party Sources

• Publicly Available Data – We may collect publicly available law enforcement or industry-related data.

• Third-Party Services – We may receive data from payment processors, business partners, and social media platforms.

3. How We Use Your Information

We use the information collected for the following purposes:

Providing Services – To deliver our training, investigative support, and intelligence solutions.

Communication – To respond to inquiries, send service updates, and provide customer support.

Marketing & Outreach – To send relevant updates, newsletters, or promotional content (with opt-out options).

Security & Compliance – To prevent fraud, enforce legal requirements, and protect our digital infrastructure.

Business Improvement – To analyze website traffic, user interactions, and service performance.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent – When you provide explicit consent (e.g., signing up for newsletters).

• Contractual Necessity – To provide the services you request.

• Legal Obligation – To comply with applicable legal and regulatory requirements.

• Legitimate Interest – For security, fraud prevention, and improving our services.

5. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share your information with:

• Service Providers – Cloud hosting, analytics, customer support, and payment processors.

• Legal & Law Enforcement – If required by law, subpoena, or legal process.

• Business Transfers – In case of mergers, acquisitions, or business restructuring.

6. International Data Transfers

As a U.S.-based company operating globally, we may transfer personal data to countries with different data protection laws. We ensure adequate safeguards, such as:

• Standard Contractual Clauses (SCCs) for EU/EEA data transfers.

• Compliance with U.S. privacy frameworks (CCPA, Privacy Shield principles).

7. Data Retention

We retain your data only as long as necessary for service delivery, legal compliance, and security. Upon request, we will delete or anonymize your data unless retention is required for legal reasons.

8. Your Privacy Rights

Depending on your location, you may have rights under CCPA, GDPR, and other privacy laws, including:

• Right to Access – Request a copy of your personal data.

• Right to Correction – Correct inaccuracies in your data.

• Right to Deletion – Request data deletion under certain conditions.

• Right to Restrict Processing – Limit how we process your data.

• Right to Object – Opt out of data processing for marketing or other purposes.

• Right to Data Portability – Receive your data in a structured, machine-readable format.

To exercise your rights, contact us at: privacy@traceintel.com.

9. Data Security

We implement industry-standard encryption, access controls, and cybersecurity protocols to safeguard your data. However, no system is 100% secure. Users should take precautions when sharing sensitive information.

10. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your website experience and track engagement. You can manage your cookie preferences via browser settings or our cookie banner.

11. Third-Party Links & External Content

Our website may contain links to third-party sites or services. We are not responsible for their privacy policies or data handling practices.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after updates constitutes acceptance of the new policy.

13. Contact Us

For privacy-related inquiries, data requests, or complaints, please contact:

Email: privacy@traceintel.com

Address: Trace Intel, Gadsden, Alabama, USA